1- Ownership and General Terms and Conditions

The General Conditions of Contract, hereinafter, GCC, regulate the conditions of purchase of the various products offered on the website https://www.olive-fitness.com owned by AEROBIC & FITNESS SL, a Spanish company with Company Tax Code B59202432 and registered in the following address: C/Narcís Monturiol S/N, Pol Ind Salelles II, 08253 Sant Salvador de Guardiola, Barcelona.

Users who make purchases in https://www.olive-fitness.com fully accept these Terms & Conditions and will be bound by them as they were written at the time of purchase. Users will be required to read and accept the GCC in advance and before purchasing any product through https://www.olive-fitness.com AEROBIC & FITNESS SL reserves the right to modify the GCC, at any time and without notice. The GCC will always be accessible from the web page so that the user can refer to or print this out at any time. They may only purchase products https://www.olive-fitness.com by those over 18 with sufficient capacity to fulfill the contract.

AEROBIC & FITNESS SL has the right to modify each term detailed in here without being responsible of any previous damage or prejudice done.

2- How to buy/sell our products

AT THE MOMENT WE ARE JUST SELLING INTERNATIONALLY THROUGH OUR DITRIBUTORS IN SEVERAL COUNTRIES

FIND YOUR COUNTRY IN HERE TO FIND THE DISTRIBUTOR OR

CONTACT US DIRECTLY IN CASE YOU WANT TO BUY/SELL OUR PRODUCTS IN OTHER COUNTRIES

3-Prices

All prices quoted on the website do not include VAT or other taxes or shipping costs. However, the breakdown of the price and VAT is outlined before finalizing the order in cases it applies. The VAT varies according to the selected product, Books: 4% Rehabilitation Products: 10% Everything else: 21% AEROBIC & FITNESS SL reserves the right to change prices at any time, always respecting the price quoted at the time of purchase.

4- Payment

Payments can be done directly in our account as it is specifyed in the budget. Any expedition will be first confirmed by our team in order to respond properly.

Pay by credit card: the customer can choose to pay by credit card, with the operation being performed at the time of ordering. Only Visa and Mastercard are accepted. The system used in https://www.olive-fitness.com is called thawte, which is a payment system in a safe environment that enables encryption of the information transmitted during the transaction, ensuring its confidentiality.

By Paypal: if you choose this method of payment, once the purchase is complete, you will be redirected to the official Paypal website where you can make payment. Once the payment is correctly done, your order will be completed and an email will be sent with the summary of your purchase. Pressing "Back to the web https://www.olive-fitness.com" will take you back to our website where you will see your order in case you want to print it.

5- Shipping and delivery

Each shipping and delivery time will have to be detailed by our contact directly. Even the conditions of the shippment or courier will have to be first accepted by our export manager. If you want to buy and collect your material at our wharehouse, it should be also confirmed first by our team otherwise Aerobic&Fitness will not be responsible for any delay o cancellation.

6- Warranty

In the case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract. These procedures will be free to the consumer and user. The seller is responsible for any lack of conformity which becomes apparent within the period provided by the manufacturer.

7- Returns and exchanges. Right of withdrawal

All images and descriptions are not suitable to be used as the exact product to be received as they are just a way of show how they could look like. Aerobic&Fitness reserves the right to change or modify every aspect and condition of the products sold without the need to explain it before. No returns will be accepted unless they have been communicated and accepted by AEROBIC & FITNESS SL. This is an essential authorization requirement in order to proceed with the return of the product. Upon receipt of the merchandise, it is very important to check that both the packaging and the goods reach their destination in good condition. If any problem is observed, a report must be sent to the company that has made the delivery, claiming damages on the product and notifying the incident to AEROBIC & FITNESS SL, within a maximum of 24 hours from receipt of the order. If not AEROBIC & FITNESS SL, cannot be responsible for the damages.

Returns by dismissal

Items may be returned within 7 working days from the date of receipt of the order, in accordance with applicable law. After this deadline, AEROBIC & FITNESS SL does not accept returns for withdrawal of the purchase agreement. No dismissal law shall apply in the case of clearly customized products according to customer specifications. Products must retain their original seal intact. Returns of items will not be accepted without the original seal in the case of CD, DVD and Videos, plus other items that come with their own packaging of the product, including user documentation and the appropriate guarantee. No refunds of products used by the customer will be accepted. The shipping costs for returning the item in case of dismissal shall be borne by the customer.

Return on error

If reception of an incorrect product occurs, the customer has 48 hours from receipt of the order to report the incidence to AEROBIC & FITNESS SL. In this case, the costs of collecting the wrong product and correcting the delivery will be borne by AEROBIC & FITNESS SL at no additional cost to the consumer.

Returns for defective product

If reception of a defective product occurs, the customer has 48 hours from receipt of the order to report the incidence. Once the product status has been checked, AEROBIC & FITNESS SL will replace the product by another one in good condition. In this case the change will always be for the same item. The cost of returning and shipping the items will be paid by AEROBIC & FITNESS SL.

Return Procedure

No returns will be accepted unless they have been communicated and confirmed by AEROBIC & FITNESS SL. This requirement is essential for the authorization to proceed with the return of the product. The customer must notify the intention to make a return calling the customer service telephone number 93 835 59 50 or sending an email to postventa@aerobicyfitness.com. AEROBIC & FITNESS SL will indicate how to proceed in each case, providing an authorization number and a form for refunding the products. AEROBIC & FITNESS SL will agree with the customer the way and the day of collection of the returned item. No returns will be accepted without the authorization number. The items to be returned must be properly packaged and protected for its return. In the case of defective products, a photo showing the products will need to be attached to the product return form. AEROBIC & FITNESS SL will not return the amount or proceed to any shipping of goods until it has received and verified in our warehouse the state of the packaging and accessories of the item, for refund or exchange. After checking the product AEROBIC & FITNESS SL will communicate via email the acceptance of the return and the replacement of the product, or the refund of the price paid accordingly. To proceed with the refund, a bank transfer to the account number specified by the customer will be carried out. If the order was paid by credit card, the refund will be made directly to the card used in the purchase. Payments will be made within 7 days after the acceptance of the return by AEROBIC & FITNESS SL. However, in the case of credit card payments, the dates may depend on the customer’s bank. AEROBIC & FITNESS SL will not be liable for the costs and expenses incurred by the customer for product returns occurred without following the established procedure.

8- Personal data protection

In accordance with the Spanish Organic Law 15/1999 on Protection of Personal Data, we inform you that data voluntarily provided to us when making any purchases, as well as the IP address of the computer from which you purchase, will become part of a file owned by AEROBIC & FITNESS SL. This is to manage your purchasing and shipping and to provide customer service and customer care. In the case of the collection of the IP address (Internet Protocol-ID number) this is carried out solely for safety reasons, in case of fraudulent use of your credit card. In addition, we will periodically send you information about offers that we consider may be of your interest. You may exercise your rights of access, amendment, cancellation and opposition at any time by emailing mkt@aerobicyfitness.com specifying the reference "Ref LOPD" in the subject, or by postal mail to Narcís Monturiol S/N, Pol Ind Salelles II, 08253 Sant Salvador de Guardiola, Barcelona. We would appreciate if you could keep your personal data updated, so that the File Manager (AEROBIC & FITNESS SL) can fulfill the obligation to maintain accurate and updated files. The user undertakes to supply personal true data, taking responsibility of any inaccuracy and/or manipulation of data of third parties, as AEROBIC & FITNESS SL will presume that all data provided is by the holder and therefore is accurate and true.

9- Jurisdiction

These GCC are governed by European law. In order to resolve any controversy or conflict arising from the purchase of products in https://www.olive-fitness.com, the parties agree to be subject to the courts of the selling company, with express relinquishment of any other jurisdiction they may be entitled. The parties submit, at choice, to resolve the conflicts renouncing to any other jurisdiction, to the courts of the vendor’s domicile.


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